To provide a premium shopping experience, Silk Deluxe arranges professional couriers or delivery companies to handle logistics matters. We carefully package your items to minimize the risk of damage during transportation.
Generally, orders will be shipped within 1 to 7 business days. If you need to change the delivery address after placing an order, there may be additional fees. Please ensure accurate input of the recipient's phone number and address to avoid data errors that may result in cancellation.
We offer favorable shipping service prices: Free shipping for purchases over HK$700. For SF Express, the initial weight of 1 kilogram incurs a shipping fee of HK$30, with an additional HK$6 for every 0.5 kilograms thereafter.
Choose Silk Deluxe for a taste of luxury.
Payments made before 5pm will be shipped on the same day as much as possible (except for out-of-stock items). We strive for customers to receive their beloved items as quickly as possible and will notify customers when the shipment is made.
Shipping fees are to be paid by the customer, and pickup can be done at an SF Express location, business address, or residential address.
Buyers assume the risk of postage. If regular mail or express delivery is chosen, the postage/postage risk is the responsibility of the customer. In the event of any deterioration, damage, or loss during the mailing process, our company will not provide any compensation.
For those wishing to ensure the best product quality, we recommend personally visiting our store for item pickup.
To ensure product quality, please collect the goods from our store or arrange SF Express delivery within one month of arrival. Failure to collect or arrange delivery within one month will result in the cancellation of the order, and no refunds or exchanges will be provided. Please take note of this important information.
